Shipping Rates, Delivery & Returns
How much will it cost to ship my item with in New Zealand?
Can I get Urgent/ Saturday delivery?
This option is not available in all delivery areas. Please contact us if you want this service. There will be additional charges for this option and our carrier only uses this as a target and is not a guarantee.
Can I get track and trace?
All orders are sent with 'Track & Trace'. If you require a tracking number please contact us. Using your unique tracking number, you will be able to easily see where your parcel is in the delivery process through easy to read graphics. Your order will be scanned at key checkpoints in the delivery network to enable you to have visibility on its whereabouts.
Will I need to sign for my parcel?
No, but you can ask for this option. If so someone will need to be at the delivery address to sign for the parcel. Please ensure you inspect the parcel for damages and then sign for the correct number of parcels. If your parcel is damaged, please sign as “damaged”. We do automatically send orders over $500 with Signature required.
Can my order to be shipped to a business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped RD address?
Yes, please note that Rural addresses take an extra 2 – 3 working days extra for delivery, extra charges apply.
Can my order be shipped to a PO Box?
Unfortunately no, our courier does not deliver.
Can I collect my order?
Yes. Please select this option at the checkout. We will email you as soon as your order is ready for collection.
How long will it take to receive my order?
We understand you want your order as soon as possible! Our "target" delivery times are:
North Island: 1-2 Business days
Rural North Island: 1-4 Business days
South Island: 1-2 Business days
Rural South Island 1-4 Business days
If you have not received your parcel after 5 days, contact us and we will open up an inquiry.
Please remember during peak times, ie. Especially around public holidays we may not be able to meet this target.
I've received a faulty product. What should I do?
We're committed to selling high-quality products. We acknowledge that sometimes a product may have a fault. Please phone our customer service helpline and explain the fault as we may be able to offer assistance. If we cannot easily resolve the problem then we will provide instructions for return of the item back to us.
I've received a damaged product. What should I do?
If the courier company try to deliver a parcel that appear to be damaged, please sign stating that the parcel you have received is damaged in transit and contact us immediately. We will arrange to have the damaged item returned to us and either repaired or replaced at the courier election. Damaged goods must be returned to the relevant store in the condition received by you with all original packaging.
Lost or stolen parcels are to be investigated by the courier first.
We do not resend orders until an investigation is carried out.
Once a parcel has left our premises, it is your property.
We do not issue refunds if your parcel is delayed. Couriers are out of our control and although we chase orders up that are delayed asap, we cannot guarantee the delivery times.
If we provide a refund for a change of mind for any reason, we will charge a 25% restocking fee.